Effective Date: 27 April 2026

At djurvakter.se, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.

We operate as a sole trader (enskild näringsverksamhet) with our registered address at 595 33 Mjölby, Sweden. We act as the data controller for the personal data we process.

By using djurvakter.se, you agree to the practices described in this policy. If you have any questions, feel free to contact us (details at the bottom).

1. What Personal Data Do We Collect?

We collect only the data necessary to run the platform.

For Pet Owners (who can browse without an account):

• Technical data such as IP address, browser type, device information, and pages visited (via cookies and similar technologies).
• Any information you voluntarily provide when contacting a pet sitter (e.g., name, email, or message content sent through our contact forms).

For Pet Sitters (who create an account):

• Account information: name, email address, password, and any other details you add to your profile (e.g., phone number, location, description of services, photos, experience, or availability).
• Payment information when you purchase optional visibility packs (processed securely via our payment provider – we do not store full card details ourselves).
• Reviews and ratings you receive or submit.
• Communication records if you contact us.

We do not require pet owners to create accounts, and we keep data collection as minimal as possible.

2. How Do We Collect Your Data?

• Directly from you when you create an account, fill in a profile, contact a sitter, or purchase a visibility pack.
• Automatically through cookies, server logs, and analytics tools when you browse the site.
• From communications between users (e.g., messages sent via the platform).

3. Why Do We Process Your Personal Data? (Purposes and Legal Basis)

Under the GDPR, we always have a lawful basis for processing your data. Here is what we do and why:

• To provide and improve the platform (e.g., let pet sitters create profiles and pet owners search/find them) → Legal basis: Legitimate interest (to operate our service) or contract (for account holders).
• To process payments for visibility packs → Legal basis: Performance of a contract.
• To communicate with you (e.g., account notifications, support, or important updates) → Legal basis: Legitimate interest or contract.
• To moderate content and prevent misuse (e.g., false profiles or prohibited behavior) → Legal basis: Legitimate interest (safety and trust on the platform).
• To analyze website usage and improve user experience → Legal basis: Legitimate interest.
• To comply with legal obligations (e.g., tax rules, accounting, or requests from authorities) → Legal basis: Legal obligation.

We do not use your data for automated decision-making or profiling that significantly affects you.

4. Cookies and Similar Technologies

We use cookies and similar tools to:

• Make the site work properly (essential cookies).
• Understand how visitors use the site (analytics).
• Remember preferences and improve functionality.

You can manage or disable cookies through your browser settings. For more details, see our Cookie Policy (we recommend creating a short one or linking to a cookie consent tool).

5. Sharing Your Personal Data

We do not sell your personal data.

We may share data only when necessary:

• With trusted service providers (e.g., hosting company, payment processor, email service, or analytics tools) who act as data processors and are bound by strict agreements.
• If required by law (e.g., to tax authorities or courts).
• In the event of a business transfer (very unlikely in your case as a sole trader).

Pet sitters’ profile information (name, services, location, etc.) is publicly visible so pet owners can find and contact them. Messages between users are not stored long-term by us.

6. How Long Do We Keep Your Data?

We keep personal data only as long as necessary for the purposes above or as required by law (e.g., accounting rules).

• Account data: As long as the account is active, or up to 3 years after deletion/inactivity (unless legal reasons require longer retention).
• Payment records: As required for tax and accounting purposes (usually 7 years in Sweden).
• Technical/logs: Usually 12–24 months.

You can request deletion of your data (see your rights below).

7. Data Security

We take reasonable technical and organizational measures to protect your data against unauthorized access, loss, or misuse. This includes secure servers, encryption where appropriate, and limited access to data.

However, no system is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

8. Your Rights Under GDPR

As a data subject in Sweden/EU, you have the following rights regarding your personal data:

• Right to access — Request a copy of the data we hold about you.
• Right to rectification — Ask us to correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) — Request deletion of your data (subject to legal obligations).
• Right to restrict processing — Ask us to limit how we use your data.
• Right to object — Object to processing based on legitimate interest.
• Right to data portability — Receive your data in a structured, machine-readable format (mainly for contract-based processing).
• Right to withdraw consent — If we ever rely on consent (we rarely do).

To exercise any of these rights, contact us using the details below. We will respond within one month (free of charge in most cases).

You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (Integritetsskyddsmyndigheten – IMY): www.imy.se.

9. International Transfers

Your data is primarily processed within the EU/EEA. If we ever transfer data outside the EEA, we will ensure appropriate safeguards (e.g., Standard Contractual Clauses) are in place.

10. Changes to This Privacy Policy

We may update this policy from time to time. The new version will be posted here with an updated effective date. We encourage you to review it periodically. Significant changes will be notified via the website or email where appropriate.

11. Contact Us

Data Controller: [Your Full Name] (operating djurvakter.se) Address: 595 33 Mjölby, Sweden Email: [insert your contact email here]